FIAT Products: Typical wait time before shipment is 0-2 days and almost 95% products are shipped within 2-3 days. In other cases, 5-25 days delay may happen for due to reasons beyond control . For example, When some rare products are in back-order with manufacturer awaiting production/import it may take 5-25 days before supply is arranged against your order. In case whenever there is delay beyond 5 days in procuring products, customer support team (firstname.lastname@example.org) will update you in response to your queries via email to email@example.com
NO questions asked Cancellation & full refund:
99rpm offers no questions asked cancellation & full refund before products are invoiced. All you have to do is to notify via email. For cancellation, you need to contact at firstname.lastname@example.org with your order number.
Orders need to be placed online only and while placing order you can chose to make an instant online payment or pay later to 99rpm's bank account. All orders at 99rpm are processed immediately after payment confirmation. You can make payment via Netbanking, Debit/Credit Cards OR by directly transferring the bill amount to 99rpm's bank account via Cash/DD or cheque.
Usually shipping charge is calculated as 150 for first piece in order and thereafter it increases by Rs 15 per piece of product. In case of large products like bumpers, Bonnet, Windshield etc, additional shipping is charged as per actual size of material. For example: Typical shipping charge of a bumper is approx 500-800 and Windshield Glass is 700- 1200. Depending upon availability of courier service at your location, and distance this amount can vary.
Your purchase is 100% secure from wrong product arriving which doesn't fit with your vehicle. As long as your have ordered the product which matching specification of your Car including Model Name, Engine Type, Year and Variant, your purchase is completely secure. In case of wrong fitment, you are eligible to get 100% refund or free replacement. Conditions apply.
Return & Exchange policy:
In cases of wrong product & damaged shipment, full refund & replacement is provided. 99rpm customer support shall guide you to get an exchange. Wrong product only means when supplied product is not as per description on 99rpm.
In case, customer has bought a part which is not needed anymore, whenever explicitly stated in product description some products may be eligible for exchange/return. In such cases, temporary exchange credits may be provided by 99rpm for replacement orders. A nominal restocking fees of 14% will apply on all product return/exchanges and return transit cost is paid by customer. Returns are approved at sole discretion of 99prpm.
To apply for return, please drop an email to email@example.com
Fitment Guarantee, Return, cancellation and exchange policy can be revoked in special cases at sole discretion of 99rpm including but not limited to experimental purchases, rare parts, slow moving items for discontinued vehicles, high value products, fraud attempt, unable to take delivery etc. For product returns in certain cases, 99rpm may levy additional charges to recover shipping costs and restocking charges. 99rpm reserves rights to block/cancel certain transactions on 99rpm.com
Price Change Events:
Prices are quoted as per MRP decided by brands. However, many times, prices changes are known only at the time of shipment. if MRP label is lower then what you have paid, 99rpm automatically refunds the amount. Whenever, 99rpm receives a product at higher prices than what has been originally quoted price change of upto Rs 100 is absorbed by 99rpm; however, if price change is higher, customer is notified of price change and required to pay the difference amount. Full refund of already paid amount is always available as an option in case increased price makes it unviable for you to purchase products in such cases.
Manufecturer's warrenty covering manufecturing defect is available on products. Warranty assistance is provided by 99rpm for filing claims of manufacturing defects in product. Warranty is not applicable on performance, longevity or reliability of products. Electronic/Electric products like sensors etc may be covered under warranty only when defect is reported at time arrival/first fitment. Warranties are at sole discretion of respective manufacturer and 99rpm doesn't influence a brand's decision.
Please feel free to get in touch with support team at email at firstname.lastname@example.org